When a customer messages you on Facebook, you can now respond using Shopify Inbox. Your business's Facebook page must have a Message us button to complete this step.Ĭlick Go to Inbox to log in to Shopify Inbox to complete your Messenger setup. You will not be able to send a message to a user. In the Facebook Messenger section, click Start setup.Ĭlick Confirm to connect Messages to Shopify Inbox.Ĭlick Go to Facebook Page to set up your Messages button. Yes, but only to Facebook users that have messaged your Page first. Steps:įrom your Shopify admin, click Settings > Apps and sales channels.įrom the Apps and sales channels page, click Messenger. This allows you to use Shopify Inbox to respond with text, images, product links, or discount codes. You can see your Messenger for Facebook messages in your Inbox dashboard. If Facebook Shop, Instagram Shopping, or Facebook Marketing are already set up in your store's Facebook channel, then some steps might already be completed.īefore you add Messenger for Facebook to your Messenger channel, make sure that you've set up the Facebook channel and that the Messenger channel is installed in your store. You can add Messenger for Facebook from the the Messenger channel at any time. If you’re an admin: Click Settings at the top of your Page. It requires only two easy steps, no programming knowledge needed Step 1) Go to Settings on Facebook You’ll need to be an admin to turn messaging on or off for your page. Before you add Messenger for Facebook, make sure that you have a Facebook business page. Setting up the Messenger on Facebook for your business is very straight-forward. And the conversation stays in Messenger, an easily accessible spot for questions and re-engagement. No more waiting on hold or keeping website windows open. After you activate the Messenger for Facebook feature in the Messenger channel, you can send and receive messages from Facebook with Shopify Inbox. Integrating Messenger into a customer service strategy allows customers to communicate with your business on their terms. The Messenger for Facebook feature in the Messenger channel lets you connect Facebook to Shopify Inbox. They can either click Message Us from your online store or click Message on your businesss Facebook page.
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